Terms of Service

Effective date: January 12, 2026

These Terms of Service (the "Terms") are a legal agreement between Or Soffer, sole proprietor trading as "Leoparo" ("Leoparo," "we," "us," "our") and you ("you," "Customer"). They govern your access to and use of the Leoparo website(s), applications, APIs, and related services (collectively, the "Service"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Important notice: The Service includes AI features and automations that may generate inaccurate content and may perform actions on your behalf (including sending emails). These Terms include disclaimers, limitations of liability, billing rules, and acceptable use restrictions.

Definitions. "Customer Content" means any data, prompts, chat messages, files, documents, information, and other content that you submit to, upload to, transmit through, or connect to the Service (including content retrieved from connected third-party accounts at your direction). "Outputs" means AI-generated content produced by the Service in response to Customer Content or your instructions. "Integrations" means third-party services or applications that you connect to the Service via OAuth, API keys, or other authorization methods (e.g., Gmail/Google Workspace, Google Drive, Microsoft 365/Outlook, Slack, GitHub, Notion, Linear, Jira/Confluence, HubSpot, Dropbox). "Merchant of Record" (or "MoR") means Polar, which sells subscriptions and provides checkout, payment processing, invoicing, taxes, and related billing services as the seller of record.

1) Eligibility; accounts

  • Minimum age. You must be at least 13 years old (or the minimum age required by your jurisdiction). If you are under 18, you represent that you have parent/guardian consent.
  • Authority. If you use the Service on behalf of a company or other entity, you represent you have authority to bind that entity, and "you" refers to that entity.
  • Account security. You must keep your credentials, tokens, API keys, and connected-account access confidential. You are responsible for all activity under your account, including actions performed by automations configured using your account. Notify us promptly of any unauthorized use.

2) The Service; changes; beta features

We may modify, add, or discontinue features at any time. We may offer beta/preview/early access features; they are provided as is, may be unstable, and may change or be removed without notice.

3) Subscriptions, credits, trials, and billing (Polar as Merchant of Record)

  • Merchant of Record. Checkout, payment processing, invoicing, taxes, and fraud screening are provided by Polar, acting as the Merchant of Record ("MoR"). Polar is the seller of record for paid plans. Polar processes your payment and tax information under its own terms and privacy policy. We receive limited transaction metadata (e.g., plan, price, status) to activate and manage your subscription.
  • Plans; renewal. Paid subscriptions renew automatically each billing period unless you cancel before renewal through the Polar portal or the in-product billing links.
  • Trials and promotions. Trial length and promotional terms are shown at sign-up. We may restrict, modify, or end trials/promotions to prevent abuse.
  • Credits and usage limits.
    • Some features are metered (for example: AI credits/tokens, model-provider calls, storage, automations, connectors, vector index size, rate limits).
    • Credits reset each billing month and expire at the end of that billing month. They do not roll over and have no cash value.
    • We may throttle, suspend, require an upgrade, or charge overages (if offered) when you exceed plan limits or fair-use thresholds.
  • Refunds. Refunds (if any) are handled according to Polar's policies and applicable law. Except where required by law, fees are non-refundable and we do not provide credits for partially used billing periods. For billing disputes or refund requests, use the instructions on your Polar receipt or contact us and we will help route the request.

4) Your content; outputs; license to operate the Service

  • Customer Content. You retain ownership of the content you submit, upload, or connect to the Service (including prompts, chats, files/documents, and connected-app data) ("Customer Content").
  • Outputs. As between you and Leoparo, and to the extent permitted by law, you own the AI-generated outputs produced for you ("Outputs"). Outputs may be similar to content generated for other users.
  • License to operate the Service. You grant Leoparo a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and create technical copies of Customer Content solely to provide, maintain, secure, and improve the Service, including generating Outputs and operating the integrations and automations you enable.
  • No training by default. We do not use your Customer Content to train foundation models unless you explicitly opt in, as described in our Privacy Policy.
  • Your responsibility. You are responsible for Customer Content and for ensuring you have all required rights, permissions, and lawful bases to submit it and to instruct the Service to process it.

5) AI and automations - important disclaimers (including autopilot sending)

  • No professional advice. Outputs may be inaccurate, incomplete, misleading, or inappropriate. Do not rely on the Service for legal, medical, financial, or other professional advice. You are responsible for reviewing and validating Outputs before use.
  • Actions performed on your behalf. The Service can perform actions in connected apps based on your configuration and instructions (for example: draft and send emails, post messages, create calendar events, update records).
  • Autopilot sending. If you enable an automation or setting that sends emails (or performs other actions) without manual approval, you acknowledge and agree that:
    • actions may be executed automatically,
    • mistakes may occur (wrong recipient, wrong content, timing, tone, attachments, or disclosures), and
    • you are solely responsible for enabling, configuring, monitoring, and stopping such automations.
  • You should implement safeguards appropriate for your use case (e.g., recipient allowlists, condition filters, internal-only rules, "draft-only" mode where available, or review steps).
  • Third-party rights and compliance. Outputs may resemble third-party content. You are responsible for compliance with copyright, privacy, consumer protection, marketing/anti-spam laws, and the terms of any connected apps.

6) Integrations and third-party services

  • OAuth and scopes. When you connect third-party services (e.g., Gmail/Google Workspace, Drive, Outlook/Microsoft 365, Slack, GitHub, Notion, Linear, Jira/Confluence, HubSpot, Dropbox), you authorize us to access those services within the scopes you approve to provide the features you use.
  • Third-party terms. Your use of integrations is governed by the third party's terms and policies. We do not control third-party services and are not responsible for their availability, changes, outages, or acts/omissions.
  • Disconnecting. You can disconnect integrations at any time. Data handling is described in our Privacy Policy.
  • Google Limited Use. For Google data accessed via Google APIs, we comply with Google's Limited Use requirements as described in our Privacy Policy.

7) Acceptable Use Policy (AUP)

You agree not to use the Service to:

  1. Violate any applicable law or regulation (including privacy, IP, export, and sanctions laws).
  2. Generate, upload, transmit, or distribute unlawful, harmful, exploitative, deceptive, or infringing content.
  3. Spam, phish, defraud, harass, or engage in unauthorized surveillance.
  4. Attempt to gain unauthorized access to systems/data; probe, scan, or disrupt systems; interfere with other users.
  5. Reverse engineer, decompile, or attempt to derive source code, models, or weights except where allowed by law or explicitly permitted by us.
  6. Circumvent usage limits, rate limits, or access controls; resell, sublicense, or offer the Service as a service bureau without permission.
  7. Collect or process sensitive personal data at scale (e.g., health, biometrics, children's data) without lawful basis and appropriate safeguards.

We may suspend or terminate accounts for AUP violations.

8) Privacy; data protection; DPA

Your use of the Service is subject to our Privacy Policy at /privacy.

If you are a business customer and we process personal data on your behalf as a processor, a Data Processing Addendum (DPA) may apply. If a DPA applies and conflicts with these Terms, the DPA controls to the extent of conflict.

9) Intellectual property; feedback

  • Our IP. We and our licensors own the Service and all related intellectual property (software, designs, logos, documentation). These Terms do not transfer ownership.
  • Feedback. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation.

10) Suspension; termination

  • By you. You may stop using the Service at any time. To cancel paid subscriptions, use the Polar portal or the in-product billing links. Cancellation takes effect at the end of the current billing period unless Polar's policies or applicable law provide otherwise.
  • By us. We may suspend or terminate your access immediately if:
    • you breach these Terms or the AUP,
    • we believe your use poses a security risk,
    • required by law, or
    • non-payment occurs (as handled through Polar/MoR flows).
  • Effect of termination. Upon termination, your right to use the Service ends. Data deletion and retention are governed by our Privacy Policy. Certain security, fraud-prevention, and audit logs may be retained indefinitely to protect the Service, comply with law, and enforce these Terms, to the extent permitted by applicable law.

11) Copyright complaints

If you believe content on the Service infringes your copyright or other IP rights, contact support@leoparo.com with sufficient information to identify the material and your claim. We may remove content and/or suspend accounts of repeat infringers where appropriate.

12) Warranties; disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES.

13) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEOPARO'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR US$100 IF YOU HAVE NOT PAID ANY AMOUNTS. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

Some jurisdictions do not allow certain limitations; in those cases, limitations apply to the fullest extent permitted.

14) Indemnification

You will defend, indemnify, and hold harmless Leoparo from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to: (a) your Customer Content; (b) your use of the Service in violation of these Terms or applicable law; or (c) your use of integrations in violation of third-party terms.

15) Governing law; venue

These Terms are governed by the laws of Israel, without regard to conflict of law rules. You agree to the exclusive jurisdiction and venue of the courts located in Tel Aviv-Jaffa, Israel for any dispute arising out of or relating to these Terms or the Service, except where applicable law provides a mandatory venue or prohibits such selection.

16) Export control and sanctions

You represent that you are not located in, under the control of, or a national/resident of any country or entity subject to applicable embargoes or sanctions, and you will not use the Service for prohibited end uses.

17) Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., by email or in-app). The updated Terms become effective when posted. Continued use after the effective date constitutes acceptance.

18) Miscellaneous

  • Entire agreement. These Terms and the documents they incorporate by reference (including the Privacy Policy) are the entire agreement for self-serve use.
  • Severability. If any provision is unenforceable, the remainder remains in effect.
  • Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or asset sale.
  • No waiver. Failure to enforce a provision is not a waiver.

19) Contact

Questions about these Terms? Contact support@leoparo.com. For owner/controller matters: soffer@leoparo.com.